Help & Support
Frequently Asked Questions
Welcome to our FAQ section, where you can find answers regarding our ordering processes, trade portals, and payment options. Whether you are looking for details on our B2B pricing tiers, delivery information, or account features, this page is designed to give you clear guidance. If you need further assistance with your account or a bespoke inquiry, our team is always ready to help.
No. Our entire catalogue is open to the public at transparent retail pricing. You can browse and purchase without creating an account. A Trade Account is an optional feature for healthcare professionals and businesses seeking discounted B2B pricing.
A Trade Account is available to verified healthcare professionals, clinics, resellers, and businesses. It gives you access to exclusive B2B pricing tiers across our full catalogue. Apply via our Trade Request page.
We aim to process and dispatch orders within 24–48 hours, Monday–Friday. Standard UK delivery typically takes 3–5 working days. Tracking details will be provided via email once dispatched. Read our full shipping policy here.
We do not currently offer credit terms directly, but we are actively working on it. We plan to introduce B2B credit facilities through an approved third-party provider as soon as possible. Additionally, once approved, retail customers will be able to apply for flexible payment options using Klarna at checkout.
Yes. Beyond our structured B2B pricing tiers, we can provide bespoke pricing for specific situations where extra commercial support is needed. This includes assisting with tender applications, high-volume orders, and specialised procurement requirements. Get in touch with our team at sales@gm-med.co.uk to discuss your specific needs.
Yes. The Trade Portal provides access to basic account analytics to help you track your purchasing history and order metrics. We are also continuously improving the platform, and you can easily submit your own feature suggestions or requests at any time by using the “Request a Feature” button located at the top of the portal.
Yes. All products are sourced from accredited, CE-marked, and ISO-certified manufacturers. Full traceability and regulatory documentation is available on request.
Yes, provided the items are unopened and sealed within their original packaging. All returns must be requested via email first to receive a returns authorisation. Please contact us within 30 days of delivery. Unauthorised returns cannot be processed due to medical safety protocols. Our full returns policy and procedure can be found here.